Terms of Use

1. Services

PAIR Systems provides technology services, including AI-assisted systems related to data, memory, and compliance workflows.

The Services may evolve over time, and we may update, modify, or discontinue features at our discretion.

No ownership, tenancy, or property rights are granted to you under these Terms. Your use of the Services is limited to a revocable, non-exclusive right to access them in accordance with these Terms.

2. AI Output Disclaimer

You acknowledge that certain Services rely on artificial intelligence and machine-learning systems, which are probabilistic by nature and may produce inaccurate, incomplete, or misleading results.

PAIR Systems does not provide legal, regulatory, medical, or professional advice.

You are solely responsible for reviewing, validating, and determining the suitability of any outputs generated by the Services before relying on them. Use of the Services is at your own risk.

3. Data Processing & Privacy

PAIR Systems is designed to minimize data retention.

• Processing Model: We process customer data solely to provide the Services.
• No Persistent Storage of Customer Content: We do not intentionally retain or archive customer content beyond what is operationally necessary to deliver the Services, except for limited metadata, security logs, audit records, billing records, or where retention is required by law.
• Security Program: We maintain a security and privacy program designed to align with recognized industry standards, including SOC 2-aligned controls and applicable data protection laws.

For purposes of data protection laws (including GDPR and CCPA), PAIR Systems acts as a data processor / service provider, not a data controller, with respect to customer content.

Additional details are provided in our Privacy Policy and, where applicable, a separate Data Processing Agreement (DPA).

HIPAA: Submission of Protected Health Information (PHI) is permitted only pursuant to a valid, executed Business Associate Agreement (BAA). Absent a BAA, you agree not to submit PHI to the Services.

4. Customer Content & Intellectual Property

• Customer Content: You retain all rights to data and content you submit to the Services ("Customer Content"). You grant PAIR Systems a limited, non-exclusive license to process such content solely to provide the Services.
• Service Output: Subject to these Terms, you may use outputs generated for you by the Services for your internal business purposes.
• Our IP: PAIR Systems retains all rights, title, and interest in the Services, including underlying software, models, algorithms, designs, and documentation.

Nothing in these Terms transfers ownership of PAIR Systems' intellectual property.

5. Acceptable Use

You agree not to:

• Use the Services for unlawful purposes or in violation of applicable laws or regulations.
• Submit data you do not have the legal right to use or share.
• Reverse engineer, decompile, or attempt to extract source code, model weights, or underlying algorithms.
• Interfere with or disrupt the security or operation of the Services.

You are responsible for all activity conducted through your accounts.

6. Confidentiality

Each party agrees to protect the other's non-public, confidential information and to use such information only as necessary to perform under these Terms, unless disclosure is required by law.

7. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." PAIR SYSTEMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or produce any particular results.

8. Limitation of Liability

To the maximum extent permitted by law:

• PAIR Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business.
• PAIR Systems' total liability arising out of or related to these Terms shall not exceed the greater of (a) fees paid by you to PAIR Systems in the twelve (12) months preceding the claim, or (b) $100 USD.

9. Indemnification

You agree to indemnify and hold harmless PAIR Systems from claims arising out of:

• your use of the Services,
• your violation of these Terms, or
• Customer Content that infringes or violates third-party rights or applicable law.

10. Termination

Either party may terminate access to the Services at any time. We may suspend or terminate access immediately if you violate these Terms or pose legal, security, or operational risk.

Sections relating to intellectual property, disclaimers, limitation of liability, confidentiality, and governing law shall survive termination.

11. Governing Law

These Terms are governed by the laws of the State of California, excluding conflict-of-law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Santa Clara County, California.

12. Contact